Terms & Conditions

By choosing to use this web site, you are agreeing to abide by all terms & conditions set out on this page.

Delivery

We aim to deliver within seven working days from receipt of order. If an item should become temporarily out of stock and delivery would not be possible within seven working days, we will contact you by Email or telephone to arrange a new delivery date. If this is not satisfactory, a full refund will be given. Carol Anne will not be liable for any loss you may suffer as a result of late delivery or cancellation of your order. Proof of delivery as required by Royal Mail Signed For service shall be deemed confirmation that the item has been delivered by Carol Anne.

Pricing

All prices are shown in GB Pounds Sterling and purchases over £30 include FREE delivery via Royal Mail Signed For delivery within Mainland UK. Next Day delivery is available for an additional fee of £7.50 via Royal Mail Special Delivery. All deliveries to non-UK addresses will be sent via Royal Mail International Tracked service at a cost of £15 per delivery. Carol Anne Jewellery reserves the right to change any advertised prices at any time.

Confirmation of order

A binding contract is formed only when you receive confirmation by Email from Carol Anne that your order has been despatched. Carol Anne reserves the right to refuse the supply of goods at its discretion.

Gift Cards

The Carol Anne Gift Card is is subject to its own terms and conditions and are excluded from our 14 day money back guarantee (online) and our in-store exchange policy.

  • Gift cards purchased in Carol Anne boutiques are currently accepted for in-store purchases only.
  • Gift cards purchased through our Carol Anne website are valid for both in-store and online purchases.
  • Gift cards cannot be exchanged for cash.
  • A gift card can be activated with a minimum value of £5.
  • Gift cards will be valid for 24 months from the activation of the card, after which any remaining balance will automatically expire and be cancelled.
  • Any outstanding old-style gift vouchers issued up to the introduction of the New Gift Card will expire 24 months from the date of introduction of the new card on 2 June 2016.
  • Please treat the gift card as cash, Carol Anne cannot replace or honour lost, stolen or damaged cards.
  • Carol Anne reserve the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including the cancellation of the card.

Liability disclaimer

The information, software, products, and services included on this site may include inaccuracies or typographical errors. Changes are periodically made to the information herein.

Carol Anne may make improvements to and/or changes to this site at any time. Information received on or through these sites should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

Carol Anne makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on this site for any purpose. All such information, software, products, services and related graphics are provided as is without warranty of any kind. Carol Anne hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

Carol Anne is not liable for any direct, indirect, punitive, incidental, special, consequential or any other damages, including legal fees, whatsoever. Such damages include but are not limited to damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of Carol Anne sites, arising from delay or inability to use Carol Anne sites or related services, related to the provision of or failure to provide services, or resulting from any information, software, products, services and related graphics obtained through this or any other Carol Anne site, or otherwise arising out of the use of this or any other Carol Anne site, whether based on contract, tort, negligence, strict liability or otherwise. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this site.

Sizes, weights and measurements

We take every possible precaution to ensure that the item sizes and description are as accurate as possible. However, please note that all sizes, weights and measurements should be used for guideline purposes only.

Indemnity

Carol Anne, its agencies, departments, agents and employees cannot be held responsible for any losses, damages, expenses, claims, demands, suits, or actions, including reasonable legal fees made by any third party due to or arising from your use of this site, information obtained from the site, information which you provided to the site, your connection to the site, your violation of these terms and conditions, or your violation of any rights of another.

Faulty goods

Please check your goods upon delivery. If goods are delivered damaged or faulty you must inform us by Email within 10 days of receipt of goods. We will arrange for collection of goods and will bear the costs for doing so. If you do not inform us within 10 days, we will assume no liability for the damaged goods. This does not affect your statutory rights.

No unlawful or prohibited use

As a condition of your use of this site, you agree that you will not use the site for any purpose that is unlawful under any law or prohibited by these terms and conditions. You may not damage, disable, overburden, or impair this site. You may not obtain or attempt to obtain any materials or information not intentionally provided for through this site.

Returns

Carol Anne offers a 14 day money back guarantee on all online purchases placed at carolannejewellery.co.uk. If you are not entirely happy with your purchase we will give a full refund provided that the goods are returned to us in the original packaging and in the condition it was sent. Goods should be returned by Royal Mail Recorded delivery or at any of our stores. If returning to the store, please ensure that you take your invoice with you. In the interest of hygiene, we cannot accept the return of earrings unless they are received in a faulty condition (please refer to our Faulty Goods Policy).

In Store Purchases
We are happy to exchange unworn in store purchases within 28 days of purchase, or 14 days for any sale items. Simply return any unworn purchases to your local Carol Anne and we will offer either an exchange or a credit note. In the interest of hygiene, we cannot accept the return of earrings unless they are received in a faulty condition (please refer to our Faulty Goods Policy).

Limitation on using this website

This site is for your personal use only and is designed for the sole purpose of providing information and services on Carol Anne. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site, unless Carol Anne grants you specific permission in writing.

E-mail addresses posted on this site are not to be used by any seller of services, any compiler of mailing lists, or any other non-authorized use without prior written approval by Carol Anne.

Links to third party sites

This site may contain links to other web sites. Because Carol Anne has no control over these sites and their resources, Carol Anne is not responsible for the availability of these external sites, and can not be held responsible or liable for any content, advertising, products, or other materials on or available from these sites.

Copyright notice

All information available from this site may be protected under UK and foreign copyright laws. Permission to reproduce may be required. Carol Anne retains all rights to the information provided by this service, including, but not limited to, the right of distribution.

All third party trademarks are acknowledged and are the property of their respective owners.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them you agree to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

We reserve the right to make reasonable modifications to the terms and conditions shown above in so far as they are listed on our website. Changes to terms and conditions will take affect thirty (30) days after they are posted on this website.